Thursday, March 12, 2009

Refund Fee of Domestic Ticket in Indonesia

Indonesia have many Airlines either for domestic route or international route. Several time Indonesia ever get policy from International Flight Policy to no flight for International routing. Here's I'd like to explisit my knowledge in concern at Travelling Agent about refund fee of Domesctic Ticket in Indonesia such as Lion Air / Wings Air, Merpati Nusantara, and Sriwijaya Air.

Lion Air will be charge passenger with cancellation fee 50% from basic fare if cancel less than 48 hours and cancellation fee 75% from basic fare if cancel less than 24 hours. If you cancel your flight more than 48 hours, Lion / Wings Air will charge administration refund fee as amount Rp 50.000,-. In case T class Lion / Wings Air will not be able to process the refund ticket.

Merpati Nusantara will charge with refund fee 75% from basic fare if you cancel less than 24 hours, but if you cancel more than 24 hours, Merpati Nusantara Airlines just charge administration refund fee with Rp 50.000,-. Merpati Nusantara for domestic routing was processing refund for about 2 months. Usually agent will pay the refund to passenger / client for about 3 months.

Sriwijaya Air will charge with cancel fee 25% from basic fare in case cancel less than 48 hours, and will charge 50% form basic fare in case less than 24 hours. but Sriwijaya Air will also charge Rp 50.000,- to passenger if cancel in time, It's mean cancel more than 48 hours.

The three Airlines above as per explaination is enough powerful in provide service for passenger and always try to make them happy in their trip. So, don't be affraid if you want to pick one of them to be your partner in the travelling. The processing refund woudn't be take a too long time because of The Domestic Airline is really know that passenger is king and partner.

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